A control room operator agreed that she had failed to record or transmit “important information” in the wake of the Manchester Arena bombing.
Rochelle Fallon was working in the North West Fire Control (NWFC) control room the night of the May 2017 terrorist attack, and answered numerous calls.
Public inquiry into the atrocity, which killed 22 people and injured hundreds more, learned that fire crews did not attend the scene for more than two hours as they waited more full details of the incident.
Firefighters with specialized equipment were ordered to assemble three miles from the scene, as members of the public, police and Arena staff moved the victims from the scene to the explosion in the foyer of the City Room.
Ms Fallon’s boss, Sarah-Jane Wilson, told the hearing on Monday that the NWFC’s failures in providing key information to firefighters contributed to the long delay in the arrival of teams.
In the first half hour after the explosion, among the calls recorded by the NWFC were that police were arriving, ambulances were on their way and a paramedic was on site.
North West Fire Department control room operator Rochelle Fallon (pictured) told the Manchester bombing investigation she did not record or pass on “important information “thereafter
A communication failure meant firefighters did not arrive at the Manchester Arena bombing until more than two hours later (pictured), the investigation into the terror attack was overheard
Ten minutes after the explosion Ms Fallon was informed by a Greater Manchester Police (GMP) call operator that a meeting point for emergency services outside the cathedral car park of Manchester had been appointed with supervisors and officers present.
When asked why she didn’t record this information, Ms Fallon replied, “It just shouldn’t be recorded.”
She agreed with Nick de la Poer QC, counsel for the investigation, that this was “important information”.
At 11:10 p.m., when a senior fire officer requested an update, the log contained information that ambulances had been directed to the reservation office and a paramedic incident commander was on the scene, but Ms. Fallon did not mention this during the call.
Pictured: Hashem Abedi, 23, admitted his role in the deadly attack that killed 22 people
She told the hearing that it was “easy to miss” such updates due to the small nature of the screen, the time it could take to download when refreshing and also the browsing “system-generated nonsense”.
But she added, “I should have given her that information and I didn’t. I’m not going to blame the system for it. The information was there if I had taken the time to read it.
Ms Fallon told the inquest that prior to the attack, she had not received any scenario-based training.
She said: “I think the only way to really learn the job of a control room operator is to actually do it, experience different types of incidents and resolve them.
“If we had had the hands-on training I think it probably would have been a lot, a lot better.”
The investigation continues Wednesday.
The 22 victims of the terrorist attack at Ariana Grande’s concert at Manchester Arena in May 2017 (top row left to right) Resting police officer Elaine McIver, 43, Saffie Roussos, 8, Sorrell Leczkowski, 14, Eilidh MacLeod, 14 (second row left to right) Nell Jones, 14, Olivia Campbell-Hardy, 15, Megan Hurley, 15, Georgina Callander, 18 (third row left to right ), Chloe Rutherford, 17, Liam Curry, 19, Courtney Boyle, 19, and Philip Tron, 32, (fourth row left to right) John Atkinson, 26, Martyn Hett, 29, Kelly Brewster, 32, Angelika Klis, 39, (fifth row left to right) Marcin Klis, 42, Michelle Kiss, 45, Alison Howe, 45, and Lisa Lees, 43 (fifth row left to right) Wendy Fawell, 50 and Jane Tweddle, 51